ITIL® 4 Specialist: High Velocity IT

ITIL Specialist: ITIL HVIT Certification Training Philippines

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COURSE CODE

695

DURATION

17.5 hours

Overview

Active Learning is the leading provider of ITIL Training and Certification in the Philippines.

ITIL Certification Training Philippines

ITIL® is a registered trademark of AXELOS Limited. Used under licence of AXELOS Limited. All rights reserved.

Course Benefits

ITIL Training and Certification Philippines

This ITIL® 4 Specialist: High Velocity IT (HVIT) certification training will help you adopt agile ways of working and understand how your organization can be more automated, smarter and accessible for the digital age.

Start-up businesses are built on this HVIT concept because, if they don’t react, there are other companies who can and will steal their customers. In the same way, your organization needs to provide rapid and immediate responses to customer needs, whether they are internal or external.

This ITIL® 4 Specialist: High Velocity IT (HVIT) certification training will help you reduce cost to market, cost to service and bring increased value through a quicker and better service. It also covers Agile and Lean, and technical practices and technologies such as the Cloud, Automation, and Automatic Testing.

You Will Learn

  • How digital enterprises perform in high–velocity environments
  • How to obtain a fair understanding of ITIL Guiding Principles
  • The digital product life cycle in terms of the ITIL “operating model”
  • How to achieve maximum value with digital products

Who Should Attend

This ITIL Specialist: High Velocity IT (HVIT) certification training is aimed at candidates in IT management and service management roles as well as individuals who want to achieve the ITIL Managing Professional (MP) designation. Roles may include:

  • Project managers
  • Vendor managers
  • Account managers
  • IT service managers
  • Service delivery managers

Prerequisites:

To attend ITIL Specialist: High Velocity IT (HVIT) certification training, you are required to have:

  • Passed the ITIL 4 Foundation examination
  • Attended an accredited training course for this module

About the Exam

This ITIL 4 Specialist certification program lasts two and a half days and the exam takes place at the end of the training.

  • Multiple choice
  • 40 questions
  • Passing Score of 70%
  • 90 minutes
  • Closed Book

ITIL 4 Certification Scheme

ITIL Specialist: HVIT certification is 1 of the 4 modules required to achieve the ITIL 4 Managing Professional designation.

  • ITIL 4 Managing Professional (Coming Soon)
  • ITIL 4 Strategic Leader (Coming Soon)
  • ITIL Master (Coming Soon)

ITIL Training and Certification Philippines

Course Investment

Course Outline

Course Introduction

  • Introduction

High Velocity Nature of Digital Enterprise

  • High Velocity Nature of Digital Enterprise
  • Key Concepts of High Velocity IT
  • Digital Technology
  • Digital Organization
  • Digital Transformation
  • IT Transformation
  • Digital Products
  • Service Interactions
  • High Velocity IT Objectives
  • Techniques for Valuable Investments
  • Techniques for Fast Development
  • Techniques for Resilient Operations
  • Techniques for Co-Created Value
  • Techniques for Assured Conformance

Digital Product Life Cycle

  • Digital Product Life Cycle
  • ITIL Operating Model
  • Digital Product Life Cycle
  • Digital Product Life Cycle: Customer's Perspective
  • The ITIL Service Value Chain
  • Value Chain Activities Combined with DevOps
  • Service Consumer and Service Provider Interactions
  • Value Streams
  • Making Value Streams Effective
  • The Four Dimensions of Service Management
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • Four Dimensions: External Factors

HVIT Approaches

  • High Velocity IT Approaches
  • Key Characteristics of High Velocity IT
  • Lean
  • Agile
  • Resilient
  • Continuous
  • HVIT Characteristics to Co-create Value
  • Key Behavior Patterns
  • Models and Concepts of HVIT Culture
  • Ethics
  • Ethical Behavior
  • Ethical Behavior - Artificial Intelligence
  • Ethics - Typical Behavior Patterns
  • Design Thinking
  • Design Thinking: Behavior Patterns
  • Safety Culture
  • Working in Complex Environments
  • Complexity Thinking: Cynefin Model
  • Working in Complex Environments Behavior: Patterns
  • Lean Culture
  • Elements of Lean Culture
  • Lean Culture Behavior: Patterns
  • ITIL Continual Improvement Model
  • Toyota Kata
  • The OODA Loop
  • Continual Improvement Behavior: Patterns

High Velocity IT Techniques

  • High Velocity IT Techniques
  • Valuable investments
  • Prioritization Techniques
  • Other Prioritization Techniques
  • Minimum Viable Products and Services
  • Practices for Minimum Viable Products and Services
  • Product or Service Ownership
  • AB Testing
  • Portfolio Management
  • Portfolio Management Practice - Success Factors
  • Ensuring Sound Investment Decisions
  • Ensuring Continual Improvement of Portfolios
  • Fast Development
  • Infrastructure as Code
  • Practices for Infrastructure as Code
  • Loosely Coupled Information System Architecture
  • Practices for Loosely Coupled Information System Architecture
  • Reviews and Retrospectives
  • Blameless Postmortems
  • Continual Business Analysis
  • Practices for Continual Business Analysis
  • Continuous Integration, Delivery, and Deployment
  • Practices for CI-CD
  • Continuous Testing
  • Types of Software Testing
  • Kanban
  • Architecture Management
  • Architecture Management Success Factors
  • Business Analysis
  • Business Analysis: Success Factors
  • Deployment Management
  • Service Validation and Testing
  • Service Validation and Testing: Success Factors
  • Factors for Test strategy
  • Software Development and Management
  • Software Development and Management: Success Factors
  • Resilient Operations
  • Technical Debt
  • Chaos engineering
  • Chaos Monkey
  • Definition of Done
  • Definition of Done: Considerations
  • Definition of Done: High Impact Practices
  • Version Control
  • Version Control: High Impact Practices
  • AIOps
  • AIOps: High Impact Practices
  • ChatOps
  • Site Reliability
  • Site Reliability Engineering - High Impact Practices
  • Availability Management
  • Availability Management: Success Factors
  • Capacity and Performance Management
  • Capacity and Performance Management: Success Factors
  • Measure, Assess, and Report Performance and Capacity
  • Monitoring and Event Management
  • Monitoring and Event Management - Success Factors
  • Ensuring Availability of Data
  • Problem Management
  • Service Continuity Management
  • Service Continuity Management - Success Factors
  • Infrastructure and Platform Management
  • Infrastructure and platform management: Success factors
  • Meeting the Organization's Needs
  • Co-Created Value
  • Co-Created Value in HVIT Environments
  • Service Experience
  • Assured Conformance
  • DevOps Audit Defense Toolkit
  • DevSecOps
  • Peer Review
  • Information Security Management
  • Information Security Management: Success Factors
  • Risk Management
  • Establish Governance and Nurture Culture
  • Risk Analysis

Schedule

May 16 - 20, 2022 (9:00am to 12:30pm) (Also available Live Online Training)

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