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ITIL Certification Training Philippines

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Course Benefits

ITIL Training and Certification Philippines

This ITIL® 4 Strategist: Direct, Plan and Improve (DPI) certification training provides you with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction.

The ITIL® 4 Strategist: Direct, Plan and Improve certification training covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage.

ITIL 4 DPI will provide you with a practical and strategic method for planning and delivering continual improvement with necessary agility.

You Will Learn

  • The scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • The role of GRC and how to integrate the principles and methods into the service value system
  • How to use the key principles and methods of Organizational Change Management to direction, planning and improvement

Who Should Attend

This ITIL Strategist: Direct, Plan and Improve (DPI) certification training is aimed at:

  • Leaders and managers of service providers
  • Team leads
  • Quality managers
  • Anyone involved in risk management, organizational changes and management of improvements

Examples of roles who would benefit mostly from this course include:

  • Continuous Improvement Manager
  • Process Owner
  • Change Manager
  • Capacity Manager
  • Business Continuity Manager
  • IT Operations Manager
  • Service Portfolio Manager
  • Service Designer
  • Cloud Architect
  • Cloud System Engineer
  • Product Owner
  • Project Manager
  • Service Level Manager
  • Business Relationship Manager
  • Customer Relationship Manager


To attend ITIL Strategist: Direct, Plan and Improve (DPI) certification training, you are required to have successfully attained your ITIL 4 Foundation certificate.

About the Exam

This ITIL 4 Strategist certification program lasts two and a half days and the exam takes place at the end of the training.

  • Multiple choice
  • 40 questions
  • Passing Score of 70%
  • 90 minutes
  • Closed Book

ITIL 4 Certification Scheme

ITIL Strategist: Direct, Plan and Improve (DPI) certification is required for both ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.

ITIL Training and Certification Philippines

Course Outline

Introduction and Review of ITIL 4 Foundation

  • DPI Introduction
  • ITIL ® 4 Foundation Recap

Key Concepts

  • Direction
  • Planning
  • Improvement
  • Governance, Compliance and Management
  • Relationship with DPI

Key Principles and Methods of Direction and Planning

  • Identifying Scope of Control
  • Cascading Objectives
  • Defining Effective Policies, Controls and Guidelines
  • Placing Decision-Making Authority at the Correct Level

Governance, Risk, and Compliance (GRC)

  • Risk and risk Management
  • Governance
  • Compliance

Principles and Methods of Continual Improvement

  • Continual Improvement Culture
  • ITIL Continual Improvement Model
  • Assessment objectives, outputs, requirements and criteria
  • Assessment methods
  • Business case
  • Improvement Reviews and Lessons Learned

Communication and Organizational Change Management

  • Organizational Change Management (OCM)
  • Key principles and methods of communications & OCM
  • Effective interfaces across the value chain

Measurement and Reporting

  • Measurement, metric, indicator
  • Measurement cascades and hierarchies
  • Success factors and KPIs

Value Streams and Practices

  • Value streams and practices
  • Methods and techniques