Overview

 

Active Learning is the leading provider of ITIL Training and Certification in the Philippines.ITIL Foundation Certification Training Philippines

ITIL® is a registered trademark of AXELOS Limited. Used under licence of AXELOS Limited. All rights reserved.

What You Get

  • ITIL 4 Foundation Certification Exam
  • Official Peoplecert ITIL 4 Foundation Digital Core Guidance eBook
  • FREE 1 year subscription to My ITIL
  • 17 hours of high quality Classroom or Live Online training
  • 2 ITIL 4 Foundation Simulation Exams with Answer Keys
  • 17 Professional Development Units (PDUs)
  • ITIL 4 Quick Reference Guide
  • ITIL Glossary
  • Accredited ITIL 4 Instructor
  • 90+% pass rate
  • AXELOS approved courseware
  • Official ITIL Foundation certificate from AXELOS (Digital)
  • Exam Prep Guarantee
  • Email consultation with instructor for 30 days

This ITIL 4 Foundation Training and Certification course include the official ITIL 4 Foundation Digital Core Guidance eBook. The ITIL 4 Foundation Training and Certification Core Guidance eBook act as a valuable source for candidates in their day-to-day work, long after their exam has finished. The ITIL 4 Foundation Training and Certification eBook becomes available in the candidate’s PeopleCert account, upon exam purchase and the candidate is able to take advantage of several features available like annotation, highlighting, etc.

ITIL Foundation Certification Training Philippines
ITIL Foundation Certification Training Philippines
This ITIL 4 Foundation Training and Certification course includes the official ITIL 4 Certification Exam Voucher with Live Online Proctoring.

Course Benefits

ITIL Foundation Certification Training Philippines

ITIL is a set of best practices that have become the leading framework for Information Technology Services Management (ITSM) by many organizations. This ITIL Foundation certification program is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

In addition to the existing benefits of aligning IT goals and objectives with the business, improving quality and reducing cost of operation, ITSM and ITIL now emphasize the following areas:

  • Assist in transforming IT Service Management onto a strategic business asset
  • Assist in defining and managing the complete lifecycle of IT Service Management Process
  • Provide a holistic approach to IT service management, embracing agile practices.

Who Should Attend

This ITIL Foundation training and certification program is for professionals interested in understanding concepts of ITIL. These include:

  • Those who require a basic understanding of the ITIL Framework
  • Those who want to understand how ITIL can be used to enhance IT service management
  • IT professionals or others working within an organization that has adopted ITIL

Prerequisites:

  • General IT knowledge

About the Exam

This ITIL Foundation training and certification program lasts 17 hours and the exam takes place at the end of the training.

Training is always and only offered with the respective exam.

  • Multiple choice
  • 40 questions
  • 26 marks required to pass (out of 40) - 65%
  • 60 minutes
  • Closed Book

About My ITIL Subscription

This ITIL Foundation training and certification program includes My ITIL is an online subscription to the latest resources and content that will help you apply what you have learned during the ITIL training and certification program to the workplace, as well as developing your skills and knowledge in line with future innovations in IT service management. My ITIL gives you access to:

  • Online subscription to various ITIL publications and templates to help you progress your ITIL journey
  • Exclusive white papers
  • CPD tools to map out a professional development path
  • Professional endorsement through a digital badge aligned to your ITIL Foundation certificate.

ITIL 4 Certification Scheme

After completing this ITIL foundation training and certification program, you can advance your credentials further by pursuing the following ITIL training and certifications:

  • ITIL 4 Managing Professional
  • ITIL 4 Strategic Leader
  • ITIL Master

ITIL Foundation Certification Training Philippines


Course Outline

Introduction to ITIL 4

  • Purpose of ITIL
  • Evolution of ITIL
  • Definitions: Service, IT Service, ITSM
  • About ITIL 4
  • The ITIL 4 Certification Scheme
  • ITIL 4 Foundation Exam

Key Concepts of Service Management

  • Definitions
  • Organizations
  • Products and Service Offering
  • Service Relationships
  • Utility and Warranty

The Four Dimensions of Service Management

  • Introduction to the Four Dimensions of
    Service Management
  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External factors

Service Value System

  • Service Value System
  • Inputs and Outcome of the SVS
  • Components of the SVS

Service Value Chain

  • Introduction to ITIL 4 Service Value
    Chain
  • Service Value Chain Activities
      Plan
      Improve
      Engage
      Design & Transition
      Obtain/Build
      Deliver & Support
  • Service Value Chain Interaction with
    ITIL Practices

ITIL 4 Guiding Principles

  • Introduction to ITIL 4 Guiding
    Principles
  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate
  • Interaction of ITIL Guiding Principles

General Management Practices

  • Continual Improvement
  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Architecture Management
  • Knowledge Management
  • Measuring and Reporting
  • Organizational and Change Management
  • Portfolio Management
  • Project Management
  • Risk Management
  • Service Financial Management
  • Strategy Management
  • Workforce and Talent Management

Service Management Practices

  • Change Control
  • Incident Management
  • Problem Management
  • Service Desk
  • Service Level Management
  • Service Request Management
  • Service Configuration Management
  • Availability Management
  • Capacity and Performance Management
  • IT Asset Management
  • Monitoring and Event Management
  • Release Management
  • Service Continuity Management

Technical Management Practices

  • Deployment Management
  • Infrastructure and Platform Management
  • Software Development and Management