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ITIL Certification Training Philippines

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Course Benefits

ITIL Training and Certification Philippines

This ITIL® 4 Leader: Digital and IT Strategy (DITS) certification training focuses on the importance and challenges of creating an appropriate digital strategy to enable the success of businesses and how it can (and should) be integrated to the IT strategy and aligned with the wider organization’s goals.

It explores the use of ITIL framework to support organizations in their digital transformation journey by providing a structured and flexible approach for addressing service management challenges and utilizing the potential of modern technology to get the most value from digital technology.

It also adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to the very strategic
level among companies and business leaders.

You Will Learn

  • How to demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities
  • How to leverage digital strategy to react to digital disruption
  • The relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value
  • How an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology
  • Strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
  • The risks and opportunities of Digital and IT Strategy
  • Steps and techniques involved in defining and advocating for a Digital and IT Strategy
  • How to implement a Digital and IT Strategy

Who Should Attend

This ITIL 4 Leader: Digital and IT Strategy (DITS) certification training is aimed at:

  • Individuals continuing their journey in service management
  • ITSM managers and aspiring ITSM managers
  • ITSM practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers
  • Existing ITIL qualification holders wishing to develop their knowledge.


To attend ITIL 4 Leader: Digital and IT Strategy (DITS) certification training, you are required to have successfully attained your ITIL 4 Foundation certificate.

About the Exam

This ITIL 4 Leader certification program lasts two and a half days and the exam takes place at the end of the training.

  • Multiple choice
  • 30 questions
  • Passing Score of 70%
  • 60 minutes
  • Closed Book

ITIL 4 Certification Scheme

ITIL Leader: DITS certification is 1 of the 4 modules required to achieve the ITIL 4 Managing Professional designation.

  • ITIL 4 Managing Professional (Coming Soon)
  • ITIL 4 Strategic Leader (Coming Soon)
  • ITIL Master (Coming Soon)

ITIL Training and Certification Philippines

Course Outline

ITIL Guiding Principles in Digital and IT Strategy

  • ITIL Guiding Principles to All Aspects of Digital and IT Strategy
    • Focus on Value
    • Start Where You Are
    • Progress Iteratively with Feedback
    • Collaborate and Promote Visibility
    • Think and Work Holistically
    • Keep It Simple and Practical
    • Optimize and Automate

Leverage Digital Strategy to React to Digital Disruption

  • Digital Technology
  • Digital Business
  • Digital Organization
  • Digitization
  • Digital Transformation
  • Business Strategy and Business Models
  • Digital and IT Strategy
  • Products
  • Services
  • Relationship Between Digital, IT Strategy and Components of ITIL SVS

Relationship between Concepts of Digital and IT Strategy, Service Value System and Service Value Chain

  • Environmental Analysis
    • External Analysis: PESTLE
    • Internal Analysis: Four Dimensions of Service Management

How an Organization Uses Digital and IT Strategy to Remain Viable in Environments

  • Service Value System
  • How an Organization’s Viability is Related to Agile, Resilient, Lean, Continuous and Co-Creational it is
  • How to Analyze the VUCA Factors and Address them in a Digital and IT Strategy
  • Explain and Compare Three Levels of Digital Disruption:
    • Ecosystem
    • Industry/Market
    • Organizational
  • Organization’s Position in a Particular Market or Industry
  • Influenced factors:
    • Achieving Customer/Market Relevance
    • Achieving Operational Excellence
    • Internal and External Focus
    • Balanced Approach
  • Digital Positioning Tool to Determine Appropriate Position for a Digital Organization

Strategic Approaches by Digital and IT to Achieve Customer/Market Relevance and Operational Excellence

  • The Service Value Chain Overview
  • How to Apply Approaches to Achieve Customer/Market Relevance:
    • Customer Journeys
    • Omnichannel Delivery and Support
    • Context-Sensitive Delivery and Support
    • Customer Analytics
    • Customer Feedback and 360° Approaches
  • How to Achieve Operational Excellence in the Four Dimensions of Service Management
  • Understand the Financial Aspects of Digital and IT Strategy in Terms of the Following:
    • Financial Policies
    • Portfolio Optimization
    • Funding Projects, Products and Services
    • Balancing Cost of Innovation and Operation
    • Charging Models
  • Assess Strategic Approaches for Digital Organizations

Risks and Opportunities of Digital and IT Strategy

  • Concept of Risk Management in the Context of a Digital Organization
  • Context of Digital and IT Strategy
    • Identify Risk
    • Assess Risk
  • Concept of Risk Posture and Show How to Determine an Acceptable Balance Between Opportunity and Risk
  • Explain the Concept of Innovation, Including its Key Elements and Techniques
  • Apply Techniques to Develop and Maintain a Culture of Innovation

Steps and Techniques Involved in Defining and Advocating for Digital and IT Strategy

  • How to Use Digital Readiness Assessment to Perform Gap Analysis Between an Organization’s Current and Desired Positions Approaches for Scraping Data from Dynamic Websites
  • How to Define and Communicate a Vision and a Strategy
  • How to Use Business Cases to Advocate for a Digital and IT Strategy

Implementation of a Digital and IT Strategy

  • How to Define Operating Models for Digital Organizations
  • Major Skills Required of Leaders in Digital Organization
  • Apply Approaches to Strategy Coordination and Implementation:
    • Large-Scale Transformation
    • Incremental Transformation
    • Mergers and Acquisitions
    • Individual Changes
  • Approaches to POMs (Parallel Operating Models)
  • How to Assess Success of a Digital and IT Strategy
  • Typical Activities of a Digital Transformation Programme