• ITIL (Version 5) Foundation Certification Exam
• Access to Official Peoplecert ITIL (Version 5) Learning Management System (LMS)
• Official Peoplecert ITIL (Version 5) Foundation Digital Core Guidance eBook
• 17 hours of high quality Classroom or Live Online training
• 2 ITIL (Version 5) Foundation Simulation Exams with Answer Keys
• 17 Professional Development Units (PDUs)
• ITIL (Version 5) Quick Reference Guide
• ITIL Glossary
• Accredited ITIL (Version 5) Instructor
• 90+% pass rate
• Exam Prep Guarantee
• Email consultation with instructor for 30 days
• Unlimited course refresher for 1 year (Note: exams are not included)

This ITIL (Version 5) Foundation Training and Certification course includes the official ITIL (Version 5) Foundation Digital Core Guidance eBook and access to the official ITIL learning portal. The ITIL (Version 5) Foundation Training and Certification Core Guidance eBook acts as a valuable source for your day-to-day work, long after your exam has finished. The ITIL (Version 5) Official Learning Portal is a comprehensive online platform designed to provide you with the knowledge and skills necessary to understand and implement ITIL (Version 5), the latest version of the Information Technology Infrastructure Library (ITIL) framework. The portal offers a variety of learning resources, including interactive lessons, videos, quizzes, and practice exams, to help you grasp the key concepts and principles of ITIL (Version 5).

This ITIL (Version 5) Foundation Training and Certification course includes the official ITIL (Version 5) Certification Exam Voucher with Live Online Proctoring.

ITIL is a set of best practices that have become the leading framework for Information Technology Services Management (ITSM) by many organizations. This ITIL Foundation certification program is designed as an introduction to ITIL (Version 5) and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

In addition to the existing benefits of aligning IT goals and objectives with the business, improving quality and reducing cost of operation, ITSM and ITIL now emphasize the following areas:

• Assist in transforming IT Service Management onto a strategic business asset
• Assist in defining and managing the complete lifecycle of IT Service Management Process
• Provide a holistic approach to IT service management, embracing agile practices.

This ITIL Foundation training and certification program is for professionals interested in understanding concepts of ITIL. These include:

• Those who require a basic understanding of the ITIL Framework
• Those who want to understand how ITIL can be used to enhance IT service management
• IT professionals or others working within an organization that has adopted ITIL

Prerequisites:

• There are no formal prerequisites for taking the ITIL Foundation exam, making it accessible to individuals at all levels of experience. However, having some background knowledge or experience in IT service management can be beneficial.

This ITIL Foundation training and certification program lasts 17 hours and the exam takes place at the end of the training.

Training is always and only offered with the respective exam.

• Multiple choice
• 40 questions
• 26 marks required to pass (out of 40) - 65%
• 60 minutes
• Closed Book

ITIL Foundation is the entry point to the ITIL Framework. It introduces the core concepts, models, and principles of digital product and service management, providing a shared language and understanding of how value is created and sustained.

ITIL (Version 5) Managing Professional supports professionals in, or aspiring to, mid- and senior-level roles. It builds the capability to manage and improve digital products and services across the lifecycle, balancing performance, risk, and experience.

ITIL (Version 5) Strategic Leader is aimed at leaders and decision-makers. It develops the skills needed to shape digital strategy, govern effectively, and lead transformation in complex, fast-changing environments.

ITIL (Version 5) Practice Manager is designed for professionals in hands-on roles. It focuses on the practical application and integration of ITIL practices, helping individuals understand how practices work together to deliver consistent, value-driven outcomes.

ITIL (Version 5) Master is the highest level of ITIL achievement. It demonstrates the ability to apply ITIL principles, methods, and techniques across strategic, tactical, and operational contexts, aligning business goals with practical execution and measurable outcomes.