Overview
Active Learning is the leading provider of ITIL Training and Certification in the Philippines.
What You Get
- ITIL 4 Foundation Certification Exam
- Access to Official Peoplecert ITIL 4 Learning Management System (LMS)
- Official Peoplecert ITIL 4 Foundation Digital Core Guidance eBook
- 17 hours of high quality Classroom or Live Online training
- 2 ITIL 4 Foundation Simulation Exams with Answer Keys
- 17 Professional Development Units (PDUs)
- ITIL 4 Quick Reference Guide
- ITIL Glossary
- Accredited ITIL 4 Instructor
- 90+% pass rate
- AXELOS approved courseware
- Official ITIL Foundation certificate from AXELOS (Digital)
- Exam Prep Guarantee
- Email consultation with instructor for 30 days
- Unlimited course refresher for 1 year (Note: exams are not included)
This ITIL 4 Foundation Training and Certification course includes the official ITIL 4 Foundation Digital Core Guidance eBook and access to the official ITIL learning portal. The ITIL 4 Foundation Training and Certification Core Guidance eBook acts as a valuable source for your day-to-day work, long after your exam has finished. The ITIL 4 Official Learning Portal is a comprehensive online platform designed to provide you with the knowledge and skills necessary to understand and implement ITIL 4, the latest version of the Information Technology Infrastructure Library (ITIL) framework. The portal offers a variety of learning resources, including interactive lessons, videos, quizzes, and practice exams, to help you grasp the key concepts and principles of ITIL 4.
This ITIL 4 Foundation Training and Certification course includes the official ITIL 4 Certification Exam Voucher with Live Online Proctoring.
Course Benefits
ITIL is a set of best practices that have become the leading framework for Information Technology Services Management (ITSM) by many organizations. This ITIL Foundation certification program is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
In addition to the existing benefits of aligning IT goals and objectives with the business, improving quality and reducing cost of operation, ITSM and ITIL now emphasize the following areas:
- Assist in transforming IT Service Management onto a strategic business asset
- Assist in defining and managing the complete lifecycle of IT Service Management Process
- Provide a holistic approach to IT service management, embracing agile practices.
Who Should Attend
This ITIL Foundation training and certification program is for professionals interested in understanding concepts of ITIL. These include:
- Those who require a basic understanding of the ITIL Framework
- Those who want to understand how ITIL can be used to enhance IT service management
- IT professionals or others working within an organization that has adopted ITIL
Prerequisites:
- General IT knowledge
About the Exam
This ITIL Foundation training and certification program lasts 17 hours and the exam takes place at the end of the training.
Training is always and only offered with the respective exam.
- Multiple choice
- 40 questions
- 26 marks required to pass (out of 40) - 65%
- 60 minutes
- Closed Book
ITIL 4 Certification Scheme
ITIL Foundation is a prerequisite for any ITIL 4 certification, except for the extension modules Acquiring and Managing Cloud Services, and Sustainability in Digital and IT that do not have any prerequisite.
ITIL 4 Managing Professional is awarded when the Create, Deliver and Support, the Driver Stakeholder Value, the High-velocity IT, and the Direct, Plan and Improve certifications are achieved.
ITIL 4 Strategic Leader is awarded when the Digital and IT Strategy, and Direct, Plan and Improve certifications are achieved.
ITIL 4 Practice Manager is awarded when the Create, Deliver and Support certification, and a) any FIVE individual practice-based certifications are achieved, or b) when the Create, Deliver and Support certification, and any ONE certification from the pre-bundled courses is achieved: Monitor, Support and Fulfil, Plan, Implement and Control, or Collaborate, Assure and Improve.
ITIL 4 Master is the highest designation, awarded when the ITIL Practice Manager, Managing Professional, and Strategic Leader designations are all achieved.
Course Outline
Introduction to ITIL 4
- Purpose of ITIL
- Evolution of ITIL
- Definitions: Service, IT Service, ITSM
- About ITIL 4
- The ITIL 4 Certification Scheme
- ITIL 4 Foundation Exam
Key Concepts of Service Management
- Definitions
- Organizations
- Products and Service Offering
- Service Relationships
- Utility and Warranty
The Four Dimensions of Service Management
- Introduction to the Four Dimensions of
Service Management - Organizations and People
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
- External factors
Service Value System
- Service Value System
- Inputs and Outcome of the SVS
- Components of the SVS
Service Value Chain
- Introduction to ITIL 4 Service Value
Chain - Service Value Chain Activities
- Plan
- Improve
- Engage
- Design & Transition
- Obtain/Build
- Deliver & Support
- Service Value Chain Interaction with
ITIL Practices
ITIL 4 Guiding Principles
- Introduction to ITIL 4 Guiding
Principles - Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
- Interaction of ITIL Guiding Principles
General Management Practices
- Continual Improvement
- Information Security Management
- Relationship Management
- Supplier Management
- Architecture Management
- Knowledge Management
- Measuring and Reporting
- Organizational and Change Management
- Portfolio Management
- Project Management
- Risk Management
- Service Financial Management
- Strategy Management
- Workforce and Talent Management
Service Management Practices
- Change Control
- Incident Management
- Problem Management
- Service Desk
- Service Level Management
- Service Request Management
- Service Configuration Management
- Availability Management
- Capacity and Performance Management
- IT Asset Management
- Monitoring and Event Management
- Release Management
- Service Continuity Management
Technical Management Practices
- Deployment Management
- Infrastructure and Platform Management
- Software Development and Management
