• ITIL (Version 5) Foundation Certification Exam
• Access to Official Peoplecert ITIL (Version 5) Learning Management System (LMS)
• Official Peoplecert ITIL (Version 5) Foundation Digital Core Guidance eBook
• 17 hours of high quality Classroom or Live Online training
• 2 ITIL (Version 5) Foundation Simulation Exams with Answer Keys
• 17 Professional Development Units (PDUs)
• ITIL (Version 5) Quick Reference Guide
• ITIL Glossary
• Accredited ITIL (Version 5) Instructor
• 90+% pass rate
• Exam Prep Guarantee
• Email consultation with instructor for 30 days
• Unlimited course refresher for 1 year (Note: exams are not included)

This ITIL (Version 5) Foundation Training and Certification course includes the official ITIL (Version 5) Foundation Digital Core Guidance eBook and access to the official ITIL learning portal. The ITIL (Version 5) Foundation Training and Certification Core Guidance eBook acts as a valuable source for your day-to-day work, long after your exam has finished. The ITIL (Version 5) Official Learning Portal is a comprehensive online platform designed to provide you with the knowledge and skills necessary to understand and implement ITIL (Version 5), the latest version of the Information Technology Infrastructure Library (ITIL) framework. The portal offers a variety of learning resources, including interactive lessons, videos, quizzes, and practice exams, to help you grasp the key concepts and principles of ITIL (Version 5).

This ITIL (Version 5) Foundation Training and Certification course includes the official ITIL (Version 5) Certification Exam Voucher with Live Online Proctoring.

ITIL is a set of best practices that have become the leading framework for Information Technology Services Management (ITSM) by many organizations. This ITIL Foundation certification program is designed as an introduction to ITIL (Version 5) and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

In addition to the existing benefits of aligning IT goals and objectives with the business, improving quality and reducing cost of operation, ITSM and ITIL now emphasize the following areas:

• Assist in transforming IT Service Management onto a strategic business asset
• Assist in defining and managing the complete lifecycle of IT Service Management Process
• Provide a holistic approach to IT service management, embracing agile practices.

This ITIL Foundation training and certification program is for professionals interested in understanding concepts of ITIL. These include:

• Those who require a basic understanding of the ITIL Framework
• Those who want to understand how ITIL can be used to enhance IT service management
• IT professionals or others working within an organization that has adopted ITIL

Prerequisites:

• There are no formal prerequisites for taking the ITIL Foundation exam, making it accessible to individuals at all levels of experience. However, having some background knowledge or experience in IT service management can be beneficial.

This ITIL Foundation training and certification program lasts 17 hours and the exam takes place at the end of the training.

Training is always and only offered with the respective exam.

• Multiple choice
• 40 questions
• 26 marks required to pass (out of 40) - 65%
• 60 minutes
• Closed Book

The ITIL (Version 5) qualification scheme diagram below provides a visual overview of how the certifications and designations fit together and how candidates can progress through the framework.

The advanced modules are organized into three distinct streams:

1. ITIL Practice Manager (ITIL PM)
2. ITIL Managing Professional (ITIL MP)
3. ITIL Strategic Leader (ITIL SL)

Successfully completing the defined modules within a stream grants the respective designation

Achieving all three designations leads to the highest recognition: the ITIL Master. In total, ITIL (Version 5) offers four designations, each building toward holistic mastery of Product and Service Management.

To become an ITIL Practice Manager (ITIL PM), candidates complete ITIL Foundation and then choose one of the following specialization modules, each including a set of practices:

• Monitor, Support & Fulfil (MSF): Service Desk, Incident Management, Problem Management, Service Request Management, Monitoring & Event Management
• Plan, Implement & Control (PIC): Change Enablement, Deployment Management, Release Management, Service Configuration Management, IT Asset Management
• Collaborate, Assure & Improve (CAI): Relationship Management, Supplier Management, Service Level Management, Continual Improvement, Information Security Management

To obtain the ITIL Practice Manager (Version 5) designation, candidates must also complete the ITIL Transformation course and pass the corresponding exam.

The ITIL Managing Professional (ITIL MP) designation requires ITIL Foundation plus the modules: Product, Service, Experience, and Transformation.

The ITIL Strategic Leader (ITIL SL) designation requires ITIL Foundation plus the modules: Strategy and Transformation.

ITIL Transformation is a core component of every designation within ITIL (Version 5). It only needs to be completed once, and the achievement counts across all designations.

AI Governance is introduced as an extension module, reflecting the importance of managing AI responsibly within service management.

The ITIL Master designation recognizes deep expertise and the proven ability to adopt ITIL in complex, real-world contexts.