Overview
Active Learning is the leading provider of ITIL Training and Certification in the Philippines.
Course Benefits
This ITIL® 4 Specialist: High Velocity IT (HVIT) certification training will help you become familiar with working practices like agile and lean management and technologies such as automation testing, cloud, and more. This course is relevant for ITIL Managing Professionals (ITIL MPs) and ITIL Strategic Leaders (ITIL SLs), who work toward delivering high velocity-IT.
You Will Learn
- How digital enterprises perform in high–velocity environments
- How to obtain a fair understanding of ITIL Guiding Principles
- The digital product life cycle in terms of the ITIL “operating model”
- How to achieve maximum value with digital products
Who Should Attend
This ITIL Specialist: High Velocity IT (HVIT) certification training is aimed at candidates in IT management and service management roles as well as individuals who want to achieve the ITIL Managing Professional (MP) designation. Roles may include:
- Project managers
- Vendor managers
- Account managers
- IT service managers
- Service delivery managers
Prerequisites:
To attend ITIL Specialist: High Velocity IT (HVIT) certification training, you are required to have:
- Passed the ITIL 4 Foundation examination
- Attended an accredited training course for this module
About the Exam
This ITIL 4 Specialist certification program lasts two and a half days and the exam takes place at the end of the training.
- Multiple choice
- 40 questions
- Passing Score of 70%
- 90 minutes
- Closed Book
ITIL 4 Certification Scheme
ITIL Foundation is a prerequisite for any ITIL 4 certification, except for the extension modules Acquiring and Managing Cloud Services, and Sustainability in Digital and IT that do not have any prerequisite.
ITIL 4 Managing Professional is awarded when the Create, Deliver and Support, the Driver Stakeholder Value, the High-velocity IT, and the Direct, Plan and Improve certifications are achieved.
ITIL 4 Strategic Leader is awarded when the Digital and IT Strategy, and Direct, Plan and Improve certifications are achieved.
ITIL 4 Practice Manager is awarded when the Create, Deliver and Support certification, and a) any FIVE individual practice-based certifications are achieved, or b) when the Create, Deliver and Support certification, and any ONE certification from the pre-bundled courses is achieved: Monitor, Support and Fulfil, Plan, Implement and Control, or Collaborate, Assure and Improve.
ITIL 4 Master is the highest designation, awarded when the ITIL Practice Manager, Managing Professional, and Strategic Leader designations are all achieved.
Course Outline
Course Introduction
- Introduction
High Velocity Nature of Digital Enterprise
- High Velocity Nature of Digital Enterprise
- Key Concepts of High Velocity IT
- Digital Technology
- Digital Organization
- Digital Transformation
- IT Transformation
- Digital Products
- Service Interactions
- High Velocity IT Objectives
- Techniques for Valuable Investments
- Techniques for Fast Development
- Techniques for Resilient Operations
- Techniques for Co-Created Value
- Techniques for Assured Conformance
Digital Product Life Cycle
- Digital Product Life Cycle
- ITIL Operating Model
- Digital Product Life Cycle
- Digital Product Life Cycle: Customer's Perspective
- The ITIL Service Value Chain
- Value Chain Activities Combined with DevOps
- Service Consumer and Service Provider Interactions
- Value Streams
- Making Value Streams Effective
- The Four Dimensions of Service Management
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
- Four Dimensions: External Factors
HVIT Approaches
- High Velocity IT Approaches
- Key Characteristics of High Velocity IT
- Lean
- Agile
- Resilient
- Continuous
- HVIT Characteristics to Co-create Value
- Key Behavior Patterns
- Models and Concepts of HVIT Culture
- Ethics
- Ethical Behavior
- Ethical Behavior - Artificial Intelligence
- Ethics - Typical Behavior Patterns
- Design Thinking
- Design Thinking: Behavior Patterns
- Safety Culture
- Working in Complex Environments
- Complexity Thinking: Cynefin Model
- Working in Complex Environments Behavior: Patterns
- Lean Culture
- Elements of Lean Culture
- Lean Culture Behavior: Patterns
- ITIL Continual Improvement Model
- Toyota Kata
- The OODA Loop
- Continual Improvement Behavior: Patterns
High Velocity IT Techniques
- High Velocity IT Techniques
- Valuable investments
- Prioritization Techniques
- Other Prioritization Techniques
- Minimum Viable Products and Services
- Practices for Minimum Viable Products and Services
- Product or Service Ownership
- AB Testing
- Portfolio Management
- Portfolio Management Practice - Success Factors
- Ensuring Sound Investment Decisions
- Ensuring Continual Improvement of Portfolios
- Fast Development
- Infrastructure as Code
- Practices for Infrastructure as Code
- Loosely Coupled Information System Architecture
- Practices for Loosely Coupled Information System Architecture
- Reviews and Retrospectives
- Blameless Postmortems
- Continual Business Analysis
- Practices for Continual Business Analysis
- Continuous Integration, Delivery, and Deployment
- Practices for CI-CD
- Continuous Testing
- Types of Software Testing
- Kanban
- Architecture Management
- Architecture Management Success Factors
- Business Analysis
- Business Analysis: Success Factors
- Deployment Management
- Service Validation and Testing
- Service Validation and Testing: Success Factors
- Factors for Test strategy
- Software Development and Management
- Software Development and Management: Success Factors
- Resilient Operations
- Technical Debt
- Chaos engineering
- Chaos Monkey
- Definition of Done
- Definition of Done: Considerations
- Definition of Done: High Impact Practices
- Version Control
- Version Control: High Impact Practices
- AIOps
- AIOps: High Impact Practices
- ChatOps
- Site Reliability
- Site Reliability Engineering - High Impact Practices
- Availability Management
- Availability Management: Success Factors
- Capacity and Performance Management
- Capacity and Performance Management: Success Factors
- Measure, Assess, and Report Performance and Capacity
- Monitoring and Event Management
- Monitoring and Event Management - Success Factors
- Ensuring Availability of Data
- Problem Management
- Service Continuity Management
- Service Continuity Management - Success Factors
- Infrastructure and Platform Management
- Infrastructure and platform management: Success factors
- Meeting the Organization's Needs
- Co-Created Value
- Co-Created Value in HVIT Environments
- Service Experience
- Assured Conformance
- DevOps Audit Defense Toolkit
- DevSecOps
- Peer Review
- Information Security Management
- Information Security Management: Success Factors
- Risk Management
- Establish Governance and Nurture Culture
- Risk Analysis
