ITIL is the most widely recognized framework for IT and digitally-enabled services in the world.
It provides comprehensive, practical, and proven guidance for establishing an effective service management system. ITIL helps define the direction of the service provider with a clear operating model and aligns services to the business strategy and customer needs. ITIL also provides a common language for businesses and professionals using IT-enabled services.
ITIL in 1,000 Words!
This paper provides an overview of the ITIL service management approach and discusses ITIL 4 version of the framework.Read Whitepaper
ITIL Certification Training Philippines Learning Path
ITIL 4 Foundation
17 hoursITIL 4 Foundation is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery, and continual improvement of tech-enabled products.
ITIL 4 Specialist: Create, Deliver and Support
17 hoursThis ITIL® 4 Specialist: Create, Deliver and Support (CDS) certification training provides you with the ‘core’ service management activities and expands the current scope of ITIL to cover the ‘creation’ of services.
ITIL 4 Specialist: Drive Stakeholder Value
17 hoursThis ITIL® 4 Specialist: Drive Stakeholder Value (DSV) certification training covers all types of engagement and interaction between a service provider and their customers, users, suppliers, and partners.
ITIL 4 Specialist: High Velocity IT
17 hoursThis ITIL® 4 Specialist: High Velocity IT (HVIT) certification training will help you become familiar with working practices like agile and lean management and technologies such as automation testing, cloud, and more.
ITIL 4 Strategist: Direct, Plan and Improve
17 hoursThis ITIL® 4 Strategist: Direct, Plan and Improve (DPI) certification training provides you with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.
Frequently Asked Questions
What is ITIL?
ITIL stands for IT Infrastructure Library. It provides a set of guidelines with instruction so you can provide the best IT services possible. It is the most popular approach on how to do IT service management. It also teaches you how to align your IT with the business’s objectives.
What benefits do I get when I get certified with ITIL 4 Certification Training Philippines?
You upgrade your salary and improve your career prospects. By being certified with ITIL 4 Certification Training Philippines, you boost your credentials with an internationally recognized professional certification that demonstrates a clear understanding of how to create and deliver IT services for the modern digital world.
What is ITIL 4 and why it is important to be certified in ITIL 4?
We are in a time of exciting change full of opportunity. Digital services are helping organizations compete in the modern digital economy. But this new digital era, known as the "Fourth Industrial Revolution" and characterized by the unavoidable interaction between humans, digital technologies, and physical assets, has created an increasingly fast-paced and complex environment, requiring organizations to be more agile, better equipped to adapt what you do, and ready to adopt new ways of working to succeed.
ITIL 4 is the evolution of this well-established framework. It provides a flexible end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services, which helps organizations to connect and align these different challenges.
ITIL 4 supports the existing investment that people and organizations have made in traditional service management activities, for example, incident management and continual improvement. However, the scope of ITIL 4 has moved beyond ITSM and elevates the discussion outside of IT to a wider range of professionals working in the digital world.
By taking ITIL 4 Certification training, you can:
- Enable value co-creation to meet business outcomes and customer changing needs via a clear capability model
- Drive business strategy and digital transformation through a future-proofed approach to digital services
- Adapt and align to new technologies, such as Cloud, Automation, and AI
- Adopt new ways of working, including Agile, DevOps, and Lean
What is the ITIL 4 certification scheme?
There are four certification designations within the ITIL 4 scheme:
- ITIL 4 Foundation
- ITIL 4 Managing Professional designation, comprised of four modules:
- ITIL 4 Strategic Leader designation, comprised of two modules:
- ITIL 4 Strategist Direct, Plan and Improve (DPI) – Universal module
- ITIL 4 Leader: Digital and IT Strategy.
- ITIL 4 Master
The ITIL 4 Managing Professional and ITIL 4 Strategic Leader designations will provide you with a greater depth of knowledge and guidance in key areas of service management and IT strategy, to support your learning journey and career progression.
How do I become an ITIL 4 Managing Professional?
You must be certified in ITIL 4 Foundation and all four modules that comprise the ITIL 4 Managing Professional designation.
How do I become an ITIL 4 Strategic Leader?
You must be certified in ITIL 4 Foundation and both modules that comprise the ITIL 4 Strategic Leader designation. You must also be able to demonstrate that you have at least three years minimum of managerial experience.
Are the ITIL 4 Managing Professional or an ITIL 4 Strategic Leader exams open book?
No. The ITIL 4 Managing Professional and ITIL 4 Strategic Leader modules are closed book exams.
What are the pre-requisites for taking an ITIL 4 Managing Professional or an ITIL 4 Strategic Leader module?
To take any of the ITIL 4 Managing Professional modules; you must hold:
A certificate in ITIL 4 Foundation
A certificate in the ITIL 4 Managing Professional Transition module
If you pass the ITIL 4 Managing Professional Transition module, you will be granted the ITIL 4 Managing Professional designation. You can also take any of the individual modules if you want to expand your knowledge further.
How does ITIL v3 map against ITIL 4?
ITIL 4 retains many of the core elements of ITIL v3 and much of the existing guidance will be recognizable in parts of ITIL 4, however there are no direct like-for-like modules between the two certification schemes. The context of ITIL 4 has greater emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps, and digital transformation.
Is ActiveLearning an official training provider of ITIL 4 Certification Training in the Philippines?
Yes. ActiveLearning is an Accredited Training Organization that provides ITIL training and certification courses in the Philippines. You can rest assured that upon passing the exam, you can be recognized as a certified ITIL professional.