ITIL is the most widely recognized framework for IT and digitally-enabled services in the world.
It provides comprehensive, practical, and proven guidance for establishing an effective service management system. ITIL helps define the direction of the service provider with a clear operating model and aligns services to the business strategy and customer needs. ITIL also provides a common language for businesses and professionals using IT-enabled services.
This paper provides an overview of the ITIL service management approach and discusses ITIL 4 version of the framework.
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ITIL stands for IT Infrastructure Library. It provides a set of guidelines with instruction so you can provide the best IT services possible. It is the most popular approach on how to do IT service management. It also teaches you how to align your IT with the business’s objectives.
You upgrade your salary and improve your career prospects. By being certified with ITIL 4 Certification Training Philippines, you boost your credentials with an internationally recognized professional certification that demonstrates a clear understanding of how to create and deliver IT services for the modern digital world.
We are in a time of exciting change full of opportunity. Digital services are helping organizations compete in the modern digital economy. But this new digital era, known as the "Fourth Industrial Revolution" and characterized by the unavoidable interaction between humans, digital technologies, and physical assets, has created an increasingly fast-paced and complex environment, requiring organizations to be more agile, better equipped to adapt what you do, and ready to adopt new ways of working to succeed.
ITIL 4 is the evolution of this well-established framework. It provides a flexible end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services, which helps organizations to connect and align these different challenges.
ITIL 4 supports the existing investment that people and organizations have made in traditional service management activities, for example, incident management and continual improvement. However, the scope of ITIL 4 has moved beyond ITSM and elevates the discussion outside of IT to a wider range of professionals working in the digital world.
By taking ITIL 4 Certification training, you can:
There are four certification designations within the ITIL 4 scheme:
The ITIL 4 Managing Professional and ITIL 4 Strategic Leader designations will provide you with a greater depth of knowledge and guidance in key areas of service management and IT strategy, to support your learning journey and career progression.
You must be certified in ITIL 4 Foundation and all four modules that comprise the ITIL 4 Managing Professional designation.
You must be certified in ITIL 4 Foundation and both modules that comprise the ITIL 4 Strategic Leader designation. You must also be able to demonstrate that you have at least three years minimum of managerial experience.
No. The ITIL 4 Managing Professional and ITIL 4 Strategic Leader modules are closed book exams.
To take any of the ITIL 4 Managing Professional modules; you must hold:
A certificate in ITIL 4 Foundation
or
A certificate in the ITIL 4 Managing Professional Transition module
If you pass the ITIL 4 Managing Professional Transition module, you will be granted the ITIL 4 Managing Professional designation. You can also take any of the individual modules if you want to expand your knowledge further.
ITIL 4 retains many of the core elements of ITIL v3 and much of the existing guidance will be recognizable in parts of ITIL 4, however there are no direct like-for-like modules between the two certification schemes. The context of ITIL 4 has greater emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps, and digital transformation.
Yes. ActiveLearning is an Accredited Training Organization that provides ITIL training and certification courses in the Philippines. You can rest assured that upon passing the exam, you can be recognized as a certified ITIL professional.
