Overview
Active Learning is the leading provider of ITIL Training and Certification in the Philippines.
Course Benefits
This ITIL® 4 Strategist: Direct, Plan and Improve (DPI) certification training provides you with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction.
The ITIL® 4 Strategist: Direct, Plan and Improve certification training covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage.
ITIL 4 DPI will provide you with a practical and strategic method for planning and delivering continual improvement with necessary agility.
You Will Learn
- The scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
- The role of GRC and how to integrate the principles and methods into the service value system
- How to use the key principles and methods of Organizational Change Management to direction, planning and improvement
Who Should Attend
This ITIL Strategist: Direct, Plan and Improve (DPI) certification training is aimed at:
- Leaders and managers of service providers
- Team leads
- Quality managers
- Anyone involved in risk management, organizational changes and management of improvements
Examples of roles who would benefit mostly from this course include:
- Continuous Improvement Manager
- Process Owner
- Change Manager
- Capacity Manager
- Business Continuity Manager
- IT Operations Manager
- Service Portfolio Manager
- Service Designer
- Cloud Architect
- Cloud System Engineer
- Product Owner
- Project Manager
- Service Level Manager
- Business Relationship Manager
- Customer Relationship Manager
Prerequisites:
To attend ITIL Strategist: Direct, Plan and Improve (DPI) certification training, you are required to have successfully attained your ITIL 4 Foundation certificate.
About the Exam
This ITIL 4 Strategist certification program lasts two and a half days and the exam takes place at the end of the training.
- Multiple choice
- 40 questions
- Passing Score of 70%
- 90 minutes
- Closed Book
ITIL 4 Certification Scheme
ITIL Strategist: Direct, Plan and Improve (DPI) certification is required for both ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.
Course Outline
Introduction and Review of ITIL 4 Foundation
- DPI Introduction
- ITIL ® 4 Foundation Recap
Key Concepts
- Direction
- Planning
- Improvement
- Governance, Compliance and Management
- Relationship with DPI
Key Principles and Methods of Direction and Planning
- Identifying Scope of Control
- Cascading Objectives
- Defining Effective Policies, Controls and Guidelines
- Placing Decision-Making Authority at the Correct Level
Governance, Risk, and Compliance (GRC)
- Risk and risk Management
- Governance
- Compliance
Principles and Methods of Continual Improvement
- Continual Improvement Culture
- ITIL Continual Improvement Model
- Assessment objectives, outputs, requirements and criteria
- Assessment methods
- Business case
- Improvement Reviews and Lessons Learned
Communication and Organizational Change Management
- Organizational Change Management (OCM)
- Key principles and methods of communications & OCM
- Effective interfaces across the value chain
Measurement and Reporting
- Measurement, metric, indicator
- Measurement cascades and hierarchies
- Success factors and KPIs
Value Streams and Practices
- Value streams and practices
- Methods and techniques
