This ITIL® 4 Strategist: Direct, Plan and Improve (DPI) certification training provides you with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction.

The ITIL® 4 Strategist: Direct, Plan and Improve certification training covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage.

ITIL 4 DPI will provide you with a practical and strategic method for planning and delivering continual improvement with necessary agility.

• The scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
• The role of GRC and how to integrate the principles and methods into the service value system
• How to use the key principles and methods of Organizational Change Management to direction, planning and improvement

This ITIL Strategist: Direct, Plan and Improve (DPI) certification training is aimed at:

• Leaders and managers of service providers
• Team leads
• Quality managers
• Anyone involved in risk management, organizational changes and management of improvements

Examples of roles who would benefit mostly from this course include:

• Continuous Improvement Manager
• Process Owner
• Change Manager
• Capacity Manager
• Business Continuity Manager
• IT Operations Manager
• Service Portfolio Manager
• Service Designer
• Cloud Architect
• Cloud System Engineer
• Product Owner
• Project Manager
• Service Level Manager
• Business Relationship Manager
• Customer Relationship Manager

Prerequisites:

To attend ITIL Strategist: Direct, Plan and Improve (DPI) certification training, you are required to have successfully attained your ITIL 4 Foundation certificate.

This ITIL 4 Strategist certification program lasts two and a half days and the exam takes place at the end of the training.

• Multiple choice
• 40 questions
• Passing Score of 70%
• 90 minutes
• Closed Book

ITIL Foundation is a prerequisite for any ITIL 4 certification, except for the extension modules Acquiring and Managing Cloud Services, and Sustainability in Digital and IT that do not have any prerequisite.

ITIL 4 Managing Professional is awarded when the Create, Deliver and Support, the Driver Stakeholder Value, the High-velocity IT, and the Direct, Plan and Improve certifications are achieved.

ITIL 4 Strategic Leader is awarded when the Digital and IT Strategy, and Direct, Plan and Improve certifications are achieved.

ITIL 4 Practice Manager is awarded when the Create, Deliver and Support certification, and a) any FIVE individual practice-based certifications are achieved, or b) when the Create, Deliver and Support certification, and any ONE certification from the pre-bundled courses is achieved: Monitor, Support and Fulfil, Plan, Implement and Control, or Collaborate, Assure and Improve.

ITIL 4 Master is the highest designation, awarded when the ITIL Practice Manager, Managing Professional, and Strategic Leader designations are all achieved.