Overview

Active Learning is the leading provider of ITIL Training and Certification in the Philippines.

ITIL Certification Training Philippines

ITIL® is a registered trademark of AXELOS Limited. Used under licence of AXELOS Limited. All rights reserved.

Course Benefits

ITIL Training and Certification Philippines

This ITIL® 4 Leader: Digital and IT Strategy (DITS) certification training focuses on the importance and challenges of creating an appropriate digital strategy to enable the success of businesses and how it can (and should) be integrated to the IT strategy and aligned with the wider organization’s goals.

It explores the use of ITIL framework to support organizations in their digital transformation journey by providing a structured and flexible approach for addressing service management challenges and utilizing the potential of modern technology to get the most value from digital technology.

It also adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to the very strategic
level among companies and business leaders.

You Will Learn

  • How to demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities
  • How to leverage digital strategy to react to digital disruption
  • The relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value
  • How an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology
  • Strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
  • The risks and opportunities of Digital and IT Strategy
  • Steps and techniques involved in defining and advocating for a Digital and IT Strategy
  • How to implement a Digital and IT Strategy

Who Should Attend

This ITIL 4 Leader: Digital and IT Strategy (DITS) certification training is aimed at:

  • Individuals continuing their journey in service management
  • ITSM managers and aspiring ITSM managers
  • ITSM practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers
  • Existing ITIL qualification holders wishing to develop their knowledge.

Prerequisites:

To attend ITIL 4 Leader: Digital and IT Strategy (DITS) certification training, you are required to have successfully attained your ITIL 4 Foundation certificate.

About the Exam

This ITIL 4 Leader certification program lasts two and a half days and the exam takes place at the end of the training.

  • Multiple choice
  • 40 questions
  • Passing Score of 70%
  • 90 minutes
  • Closed Book

ITIL 4 Certification Scheme

ITIL Leader: DITS certification is 1 of the 4 modules required to achieve the ITIL 4 Managing Professional designation.

  • ITIL 4 Managing Professional (Coming Soon)
  • ITIL 4 Strategic Leader (Coming Soon)
  • ITIL Master (Coming Soon)

ITIL Training and Certification Philippines


Course Outline

Introduction

  • Introduction to Digital and IT Strategy

Key Concepts of Service Management

  • Service Management
  • Stakeholders of Service Management
  • Service Consumer Roles
  • Products and Services
  • Service Offerings
  • Service Relationships
  • Value Outcomes, Costs, and Risks Service Relationships
  • Risks
  • Utility and Warranty

Four Dimensions of Service Management

  • Dimensions of Service Management
  • Organizations and People
  • Information and Technology
  • Information and Technology Regulations
  • Selecting the Right Technology
  • Factors Influencing Technology
  • Cloud Computing
  • Partners and Suppliers
  • Organization Strategy
  • Value Streams and Processes
  • Processes
  • Factors Affecting Service Providers

The ITIL Service Value System

  • Service Value System
  • Components of SVS
  • Organizational Silos
  • ITIL Guiding Principles
  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate
  • Principle Interaction

The Service Value Chain

  • The Service Value Chain Overview
  • Plan Activity
  • Engage Activity
  • Design and Transition Activity
  • Obtain or Build Activity
  • Deliver and Support Activity
  • Service Value Streams

ITIL Management Practices

  • Continual Improvement
  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Change Enablement
  • Incident Management
  • IT Asset Management
  • Monitoring and Event Management
  • Problem Management
  • Release Management
  • Service Configuration Management
  • Service Desk
  • Service Level Management
  • Service Request Management
  • Deployment Management