Overview
Active Learning is the leading provider of ITIL Training and Certification in the Philippines.
Course Benefits
This ITIL® 4 Leader: Digital and IT Strategy (DITS) certification training focuses on the importance and challenges of creating an appropriate digital strategy to enable the success of businesses and how it can (and should) be integrated to the IT strategy and aligned with the wider organization’s goals.
It explores the use of ITIL framework to support organizations in their digital transformation journey by providing a structured and flexible approach for addressing service management challenges and utilizing the potential of modern technology to get the most value from digital technology.
It also adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to the very strategic
level among companies and business leaders.
You Will Learn
- How to demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities
- How to leverage digital strategy to react to digital disruption
- The relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value
- How an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology
- Strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
- The risks and opportunities of Digital and IT Strategy
- Steps and techniques involved in defining and advocating for a Digital and IT Strategy
- How to implement a Digital and IT Strategy
Who Should Attend
This ITIL 4 Leader: Digital and IT Strategy (DITS) certification training is aimed at:
- Individuals continuing their journey in service management
- ITSM managers and aspiring ITSM managers
- ITSM practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers
- Existing ITIL qualification holders wishing to develop their knowledge.
Prerequisites:
To attend ITIL 4 Leader: Digital and IT Strategy (DITS) certification training, you are required to have successfully attained your ITIL 4 Foundation certificate.
About the Exam
This ITIL 4 Leader certification program lasts two and a half days and the exam takes place at the end of the training.
- Multiple choice
- 30 questions
- Passing Score of 70%
- 60 minutes
- Closed Book
ITIL 4 Certification Scheme
ITIL Foundation is a prerequisite for any ITIL 4 certification, except for the extension modules Acquiring and Managing Cloud Services, and Sustainability in Digital and IT that do not have any prerequisite.
ITIL 4 Managing Professional is awarded when the Create, Deliver and Support, the Driver Stakeholder Value, the High-velocity IT, and the Direct, Plan and Improve certifications are achieved.
ITIL 4 Strategic Leader is awarded when the Digital and IT Strategy, and Direct, Plan and Improve certifications are achieved.
ITIL 4 Practice Manager is awarded when the Create, Deliver and Support certification, and a) any FIVE individual practice-based certifications are achieved, or b) when the Create, Deliver and Support certification, and any ONE certification from the pre-bundled courses is achieved: Monitor, Support and Fulfil, Plan, Implement and Control, or Collaborate, Assure and Improve.
ITIL 4 Master is the highest designation, awarded when the ITIL Practice Manager, Managing Professional, and Strategic Leader designations are all achieved.
Course Outline
ITIL Guiding Principles in Digital and IT Strategy
- ITIL Guiding Principles to All Aspects of Digital and IT Strategy
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimize and Automate
Leverage Digital Strategy to React to Digital Disruption
- Digital Technology
- Digital Business
- Digital Organization
- Digitization
- Digital Transformation
- Business Strategy and Business Models
- Digital and IT Strategy
- Products
- Services
- Relationship Between Digital, IT Strategy and Components of ITIL SVS
Relationship between Concepts of Digital and IT Strategy, Service Value System and Service Value Chain
- Environmental Analysis
- External Analysis: PESTLE
- Internal Analysis: Four Dimensions of Service Management
How an Organization Uses Digital and IT Strategy to Remain Viable in Environments
- Service Value System
- How an Organization’s Viability is Related to Agile, Resilient, Lean, Continuous and Co-Creational it is
- How to Analyze the VUCA Factors and Address them in a Digital and IT Strategy
- Explain and Compare Three Levels of Digital Disruption:
- Ecosystem
- Industry/Market
- Organizational
- Organization’s Position in a Particular Market or Industry
- Influenced factors:
- Achieving Customer/Market Relevance
- Achieving Operational Excellence
- Internal and External Focus
- Balanced Approach
- Digital Positioning Tool to Determine Appropriate Position for a Digital Organization
Strategic Approaches by Digital and IT to Achieve Customer/Market Relevance and Operational Excellence
- The Service Value Chain Overview
- How to Apply Approaches to Achieve Customer/Market Relevance:
- Customer Journeys
- Omnichannel Delivery and Support
- Context-Sensitive Delivery and Support
- Customer Analytics
- Customer Feedback and 360° Approaches
- How to Achieve Operational Excellence in the Four Dimensions of Service Management
- Understand the Financial Aspects of Digital and IT Strategy in Terms of the Following:
- Financial Policies
- Portfolio Optimization
- Funding Projects, Products and Services
- Balancing Cost of Innovation and Operation
- Charging Models
- Assess Strategic Approaches for Digital Organizations
Risks and Opportunities of Digital and IT Strategy
- Concept of Risk Management in the Context of a Digital Organization
- Context of Digital and IT Strategy
- Identify Risk
- Assess Risk
- Concept of Risk Posture and Show How to Determine an Acceptable Balance Between Opportunity and Risk
- Explain the Concept of Innovation, Including its Key Elements and Techniques
- Apply Techniques to Develop and Maintain a Culture of Innovation
Steps and Techniques Involved in Defining and Advocating for Digital and IT Strategy
- How to Use Digital Readiness Assessment to Perform Gap Analysis Between an Organization’s Current and Desired Positions Approaches for Scraping Data from Dynamic Websites
- How to Define and Communicate a Vision and a Strategy
- How to Use Business Cases to Advocate for a Digital and IT Strategy
Implementation of a Digital and IT Strategy
- How to Define Operating Models for Digital Organizations
- Major Skills Required of Leaders in Digital Organization
- Apply Approaches to Strategy Coordination and Implementation:
- Large-Scale Transformation
- Incremental Transformation
- Mergers and Acquisitions
- Individual Changes
- Approaches to POMs (Parallel Operating Models)
- How to Assess Success of a Digital and IT Strategy
- Typical Activities of a Digital Transformation Programme
