ActiveLearning Launches ITIL Service Operation Training in the Philippines

08-May-2015–MANILA, ActiveLearning, Inc. officially launched a new training course called “ITIL Service Operation” to be conducted on July 7, 2015 at ActiveLearning’s training center in Greenhills, San Juan. ActiveLearning is an ITIL training organization, accredited by the official ITIL accreditor – AXELOS.

ITIL Service Operation is part of the ITIL intermediate lifecycle stream that focuses on execution of the ongoing management and operation of services or products developed or implemented during strategy, design and transition. It is one of the modules that leads to the ITIL Expert Certificate in IT Service Management.

ActiveLearning’s ITIL Service Operation training is delivered by Sapience Consulting Pte Ltd, also accredited by Peoplecert Examination Institute. The training is conducted by an ITIL expert and accredited ITIL Instructor.

ITIL Service Operation course is for Service Desk team leaders, IT consultants, IT service providers, IT managers and supervisory staff, IT audit managers, IT security managers, service designers, and IT architects who are involved in the developing, designing, managing and delivering of IT Services.

Practical examples and real life case studies are used to guide and assist with the understanding of key concepts throughout the course. This course and qualification also provides a complete management-level overview of service operation including all its related activities.

At the end of the 4-day training course, participants will gain competencies related to this certification such as:

  • Schedule work projects by using phases, links and tasks
  • Manage critical resources and tasks assignment
  • Service operation principles
  • Service operation processes
  • Common service operation activities
  • Organizing for service operation
  • Technology considerations
  • Implementation of service operation
  • Challenges, critical success factors and risks

For more information about this course, visit:

About ActiveLearning, Inc.

ActiveLearning, Inc. is the Philippines’ leading provider of Information Technology and Project Management education, where thousands of professionals take courses from application development to project management to network security, and much more.

Courses are taught by industry experts and learning is enhanced through a blend of in-depth lectures, workshops, and hands-on exercises.

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