ITIL ® Intermediate Capability:
Release Control and Validation

ITIL Intermediate Capability Training Philippines

Course: 687

Type: Hands-On Training

Duration: 5 days

Course Benefits

This course is a five-day classroom training relevant for professionals who play a role in the daily implementation and execution of activities covered under Release Control and Validation in order to deliver business value delivered through quality IT services. This course is a free-standing qualification and is also part of the ITIL intermediate capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test and validate the knowledge on industry practices in service management as documented in the official ITIL Service Lifecycle publications. Practical examples and real life case studies are used to guide and assist with the understanding of key concepts throughout the course. At the end of the five-day classroom training, the certification exam may be taken.

The ITIL Release Control and Validation certificate is awarded to candidates passing the examination. Participants will also earn 35 Project Management Institute (PMI) Professional Development Units upon course completion.

Objectives:

This course and qualification presents a complete overview of Release Control and Validation (RCV) including all its related activities. The course is intended to enable the holders of the certificate to apply RCV practices in resolution and support of the service management lifecycle. Candidates can expect to gain key competencies related to this certification.

•  Introduction to RCV
•  Change Management
•  Service Asset and Configuration Management
•  Service Validation and Testing
•  Release and Deployment Management
•  Request Fulfilment
•  Change Evaluation
•  Knowledge Management
•  Release, Control and Validation Roles and Responsibilities
•  Technology and Implementation Considerations

Axelos
Active Learning is an official Accredited Training Organization (ATO) of Axelos - the owner of ITIL®.
ITIL® is a registered trademark of AXELOS Limited. Used under licence of AXELOS Limited. All rights reserved.

Who Should Attend:

This course aims at those IT consultants, IT service providers, IT senior managers, IT managers and supervisory staff, IT audit managers, IT security managers, service designers, IT architects who require a deep understanding of related ITIL processes in order to enhance their role-based capabilities and to contribute to the evolution and improvement of ITIL processes and services within their organisation.

Prerequisite

Candidates wishing to be trained and examined for this qualification must already hold the ITIL
Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission.

Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be
required:
•  Earlier ITIL (V2) Foundation plus Foundation Bridge
•  ITIL Expert Certificate in IT Service Management (achieved via Service Manager or
Practitioner bridging routes).

Certification

Delegates who successfully complete the course and pass the examination will be recognized as certified with ITIL Release Control and Validation Intermediate certificate under the APMG certification scheme. Delegates who do not attain a passing score for the examination would be awarded a course attendance certificate only.

Examination

The examination duration is 90 minutes and is a closed-book paper containing 8 scenario-based gradient-scored MCQ (multiple choice questions). Each question will have 4 possible answer options, one which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.

A candidate is expected to answer all questions and must attain a score of 70% (28/40) and above to pass the examination and qualify for certification.

Course Content:

Introduction to RCV

  • The purpose, objectives and scope of service transition lifecycle phase
  • The RCV processes in relation to service transition
  • Activities related to overall transition planning and ongoing support

Change Management

  • The end-to-end process flow for change management , including its policies, design strategy, concepts, activities, and interfaces with other processes
  • A measurement model and the metrics that would be used to support change management within RCV practices
  • The benefits and business value that can be gained from change management and the challenges and risks to be managed

Service Asset and Configuration Management

  • The end-to-end process flow for service asset and configuration management, including its policies, design strategy, concepts, activities and interfaces with other processes
  • A measurement model and the metrics that would be used to support service asset and configuration management within RCV practices
  • The benefits and business value that can be gained from service asset and configuration management and the challenges and risks to be managed

Service Validation and Testing

  • The end-to-end process flow for the SVT process, including its policies, concepts, activities and interfaces with other processes
  • Test modeling techniques and testing concepts (for example, stakeholder requirements, test conditions, environments, data) and how these test components are used to ensure service quality
  • A measurement model and the metrics that would be used to support service validation and testing within RCV practices
  • The benefits and business value that can be gained from SVT and the challenges and risks to be managed

Release and Deployment Management

  • The end-to-end process flow for release and deployment management , including its policies, concepts, phases, activities and interfaces with other processes
  • Release and deployment models and related activities (for example, design, planning, build, pilots, test, transfer, deployment, retirement). and how these activities ensure service quality
  • A measurement model and the metrics that would be used to support release and deployment management within RCV practices
  • The benefits and business value that can be gained from release and deployment management

Request Fulfilment

  • The end-to-end process flow for request fulfilment, including its policies, concepts, activities, and interfaces with other processes (for example, RDM, SACM and change management)
  • Request fulfilment models and related activities (for example, effectiveness of designs, changes, performance) and how these activities help to ensure quality service within RCV
  • A measurement model and the metrics that would be used to support request fulfillment within RCV practices
  • The benefits and business value that can be gained from request fulfillment and the challenges and risks to be managed

Change Evaluation

  • The end-to-end process flow for change evaluation, including its policies, concepts, activities interfaces with other processes
  • Perspectives and considerations for evaluating the effectiveness of a service change
  • A measurement model and the metrics that would be used to support change evaluation within RCV practices
  • The benefits and business value that can be gained from change evaluation and the challenges and risks to be managed

Knowledge Management

  • The end-to-end process flow for knowledge management, including its policies, concepts, activities and interfaces with other processes (for example CSI processes)
  • Related concepts (for example, data-information-knowledge-wisdom (DIKW)) and how these activities help to ensure knowledge transfer and improved decision-making
  • The benefits and business value that can be gained from knowledge management and the challenges and risks to be managed

Release, Control and Validation Roles and Responsibilities

  • Generic roles that support service transition and the RCV processes
  • The roles and responsibilities related to transition planning and support, change management, service asset and configuration management, service validation and testing, release and deployment management, request fulfilment, change evaluation, and knowledge management.
  • Where and how these are used, as well as how they fit within the context of service transition.

Technology and Implementation Considerations

  • The technology requirements for service management tools, where and how these would be used within RCV (for example, knowledge management and service asset and configuration management)
  • The need and benefits of tools that support service transition as related to RCV
  • Implementing RCV processes in the context of planning and managing change, service operation, project management, risk management, and staff considerations

Upcoming Dates

May 22 - 26, 2017 (9:00am - 5:00pm)

Course Investment

For pricing info, call us at +632-726-8128 or Email us.
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