ITIL ® Foundation Certification Program

ITIL Training Philippines

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ITIL ® Foundation Certification Program




3 days


What You Get

  • ITIL Foundation Certification Exam
  • FREE ITIL Membership for 1st year
  • 3 days of High Quality Classroom Training
  • 4 ITIL Foundation Simulation Exams with Answer Keys
  • Downloadable Simulation Questions
  • More than 100 Chapter End Exam Questions with Answer Keys
  • 21 Professional Development Units (PDUs)
  • Downloadable ITIL Lifecycle and Process Charts
  • ITIL Glossary
  • Accredited ITIL Trainer
  • 90+% Pass Rate
  • AXELOS approved Courseware
  • Certificate of Attendance
  • Official ITIL Foundation Certificate from AXELOS
  • Exam Prep Guarantee
  • Email consultation with instructor for 30 days
  • Lunch, morning and afternoon refreshments

Course Benefits

ITIL ® is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many public & private organizations. In addition to the existing benefits of aligning IT goals and objectives with the business, improving quality and reducing cost of operation; ITSM and ITIL ® now emphasize the following areas:

  • Assist in transforming IT Service Management onto a strategic business asset
  • Assist in defining and managing the complete lifecycle of IT Service Management Process
  • Provide guidance on the development of Services Strategy, the development of Service Design, the Transition of Services from current to desired state, the Implementation and the continuous improvement of those services.

itil-partnerActive Learning is an official Accredited Training Organization (ATO) of Axelos - the owner of ITIL®.
ITIL® is a registered trademark of AXELOS Limited. Used under licence of AXELOS Limited. All rights reserved.

Who Should Attend

Professionals interested in understanding concepts of ITIL. These include:

  • Executives and key stakeholders
  • Process Owners and Managers
  • Senior technical and operational staff
  • IT professionals and consultants
  • IT customers


  • General IT knowledge
  • Senior technical and operational staff
  • IT professionals and Consultants
  • IT customers

Course Investment

Course Outline

Service Management as a Practice

  • Introduction to ITIL and Service Management
  • Overview on the ITIL Service Lifecycle
  • Processes and Functions
  • RACI
  • Roles
  • Technology & Automation

Service Strategy

  • Terms, Definitions, and Concepts
  • Purpose, Objective, Scope, Value
  • Processes of Service Strategy
  • Service Portfolio Management
  • Financial Management
  • Business Relationship Management

Service Design

  • Terms, Definitions, and Concepts
  • Purpose, Objective, Scope, Value
  • Processes of Service Design
    • Design Coordination
    • Service Catalogue Management
    • Availability Management
    • Capacity Management
    • Service Continuity Management
    • Information Security Management
    • Supplier Management

Service Transition

  • Purpose, Objective, Scope, Value
  • Processes of Service Transition
    • Change Management
    • Knowledge Management
    • Service Asset & Configuration Management
    • Capacity Management
    • Service Continuity Management
    • Release Deployment
    • Transition Planning and Support

Service Operation

  • Terms, Definitions, and Concepts
  • Purpose, Objective, Scope, Processes, Value
  • Importance of Communication
  • Processes of Service Operations
    • Incident Management
    • Problem Management
    • Event Management
    • Request Fulfillment
    • Access Management
  • Functions
    • Service Desk
    • Technical Management
    • Application Management
    • IT Operations and Management

Continual Service Improvement

  • Terms and Definitions
  • Purpose, Objective, Scope, and Value
  • 7 Step Improvement Process

Competence and Training

  • Competency and Skill Framework
  • ITIL Qualification
  • ITIL 2011 Certification Courses
  • Additional references


Manila: Jan 8 - 10, 2018 (9:00am - 5:00pm)

Cebu: Jan 8 - 10, 2018


"Very good training indeed and can't wait for the next one. Job well done ActiveLearning Team!"

ITIL ® Foundation Certification Program

Orthroppe Aquino

Skyarrow Technology Inc.

"The instructor is excellent!!! He's very good! I was able to understand everything! And honestly, even by just listening to him, you can answer the ITIL questions! No review needed. "

ITIL ® Foundation Certification Program

Jerush Ann Cardenas

Henkel Asia Pacific Shared Services Centre

"The instructor is an ITIL Expert indeed who uses a good analogy for the students to better understand the subject matter. The course content is useful enough for us to understand ITIL and to grasp the topics discussed."

ITIL ® Foundation Certification Program

Alen Roie Tatco

Bank of Makati (A Savings Bank), Inc.

"The entire course and teaching session are very great, learned a lot the process and function of ITIL, Training facility is modern. We have been ITIL-ized."

ITIL ® Foundation Certification Program

Christopher Segarra Jr.

Global Max Services

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