ITIL 4® Foundation Certification Program

ITIL Training Philippines

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ITIL 4® Foundation Certification Program

COURSE CODE

681

DURATION

3 days

Overview

What You Get

  • ITIL 4 Foundation Certification Exam
  • FREE ITIL Membership for 1st year
  • 3 days of High Quality Classroom Training
  • 2 ITIL 4 Foundation Simulation Exams with Answer Keys
  • Access to ActiveLearning's ITIL 4 Exam Simulator
  • 21 Professional Development Units (PDUs)
  • ITIL 4 Quick Reference Guide
  • ITIL Glossary
  • Accredited ITIL 4 Trainer
  • 90+% Pass Rate
  • AXELOS approved Courseware
  • Certificate of Attendance
  • Official ITIL Foundation Certificate from AXELOS (Digital)
  • Exam Prep Guarantee
  • Email consultation with instructor for 30 days
  • Lunch, morning and afternoon refreshments

Course Benefits

ITIL ® is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many public & private organizations. In addition to the existing benefits of aligning IT goals and objectives with the business, improving quality and reducing cost of operation; ITSM and ITIL ® now emphasize the following areas:

  • Assist in transforming IT Service Management onto a strategic business asset
  • Assist in defining and managing the complete lifecycle of IT Service Management Process
  • Provide a holistic approach to IT service management, embracing agile practices.

itil-partnerActive Learning is an official Accredited Training Organization (ATO) of Axelos - the owner of ITIL®.
ITIL® is a registered trademark of AXELOS Limited. Used under licence of AXELOS Limited. All rights reserved.

Who Should Attend

Professionals interested in understanding concepts of ITIL. These include:

  • Executives and key stakeholders
  • Process Owners and Managers
  • Senior technical and operational staff
  • IT professionals and consultants
  • IT customers

Prerequisites:

  • General IT knowledge
  • Senior technical and operational staff
  • IT professionals and Consultants
  • IT customers

Course Investment

Course Outline

Introduction to ITIL 4

  • Purpose of ITIL
  • Evolution of ITIL
  • Definitions: Service, IT Service, ITSM
  • About ITIL 4
  • The ITIL 4 Certification Scheme
  • ITIL 4 Foundation Exam

Key Concepts of Service Management

  • Definitions
  • Organizations
  • Products and Service Offering
  • Service Relationships
  • Utility and Warranty

The Four Dimensions of Service Management

  • Introduction to the Four Dimensions of
    Service Management
  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External factors

Service Value System

  • Service Value System
  • Inputs and Outcome of the SVS
  • Components of the SVS

Service Value Chain

  • Introduction to ITIL 4 Service Value
    Chain
  • Service Value Chain Activities
      Plan
      Improve
      Engage
      Design & Transition
      Obtain/Build
      Deliver & Support
  • Service Value Chain Interaction with
    ITIL Practices

ITIL 4 Guiding Principles

  • Introduction to ITIL 4 Guiding
    Principles
  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate
  • Interaction of ITIL Guiding Principles

General Management Practices

  • Continual Improvement
  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Architecture Management
  • Knowledge Management
  • Measuring and Reporting
  • Organizational and Change Management
  • Portfolio Management
  • Project Management
  • Risk Management
  • Service Financial Management
  • Strategy Management
  • Workforce and Talent Management

Service Management Practices

  • Change Control
  • Incident Management
  • Problem Management
  • Service Desk
  • Service Level Management
  • Service Request Management
  • Service Configuration Management
  • Availability Management
  • Capacity and Performance Management
  • IT Asset Management
  • Monitoring and Event Management
  • Release Management
  • Service Continuity Management

Technical Management Practices

  • Deployment Management
  • Infrastructure and Platform Management
  • Software Development and Management

Schedule

Manila: May 20 - 22, 2019 (9:00am - 5:00pm)

Cebu: May 20 - 22, 2019

Reviews

"The instructor was well versed with ITIL and her teaching ways are very effective which help me a lot understanding ITIL 4. She communicates and interacts well and answered our questions confidently."

ITIL 4® Foundation Certification Program

Wendy Labayog

IT Service Desk Analyst, Bluestone Servicing

"The best training center I've ever attended."

ITIL 4® Foundation Certification Program

Dariel Orap

Product Deveploment Officer, Get Solid Corp.

"I like how comprehensive the course was. It was a good introduction/ awareness to ITIL."

ITIL 4® Foundation Certification Program

Marleen Coronel

HRIS End User Support Officer, International Committee of the Red Cross

"I can say that knowledge-wise, Mikel knows the subject very well and very accommodating to all the questions that we have. He explained as well the topic the way we can easily understand it. A job well done for him. I like how comprehensive the course was. It was a good introduction/ awareness to ITIL."

ITIL 4® Foundation Certification Program

Czar Ian Manalo

International Committee of the Red Cross

"Very good training indeed and can't wait for the next one. Job well done ActiveLearning Team!"

ITIL 4® Foundation Certification Program

Orthroppe Aquino

Skyarrow Technology Inc.

"The instructor is excellent!!! He's very good! I was able to understand everything! And honestly, even by just listening to him, you can answer the ITIL questions! No review needed. "

ITIL 4® Foundation Certification Program

Jerush Ann Cardenas

Henkel Asia Pacific Shared Services Centre

"The instructor is an ITIL Expert indeed who uses a good analogy for the students to better understand the subject matter. The course content is useful enough for us to understand ITIL and to grasp the topics discussed."

ITIL 4® Foundation Certification Program

Alen Roie Tatco

Bank of Makati (A Savings Bank), Inc.

"The entire course and teaching session are very great, learned a lot the process and function of ITIL, Training facility is modern. We have been ITIL-ized."

ITIL 4® Foundation Certification Program

Christopher Segarra Jr.

Global Max Services

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